By this public offer the Seller, whose name and details are specified in the section «Seller's details», offers to conclude a contract of sale of goods on the terms and conditions below with any individual, hereinafter referred to as the Buyer.
Terms and definitions
Buyer — a natural person who acquires goods exclusively for personal, family, household and other needs not related to business activities.
Website — online store www.big-brooch.com
1. Subject of the contract
1.1 The Seller, based on the Buyer's orders, sells goods to the Buyer in accordance with the terms and conditions established by the Seller in this Agreement, and the Buyer accepts and pays for the goods.
1.2 The name, description, prices and other information necessary for the Buyer to select the goods are available in the «Catalog» section of the Website.
1.3 Information about each product is presented in the form of photos and text description of the product.
1.4 If the Buyer has any questions regarding the properties and characteristics of the goods, the Buyer before placing an order should ask all questions to the Seller's manager by writing to the mail specified on the Site, and the manager is obliged to provide full and reliable information about the goods on the questions arising from the Buyer. The Buyer shall bear the risk of failure to perform the specified actions and may not refer to the incompleteness of information about the product, if the order was placed before the specified actions.
1.5 The specific goods and their quantity to be purchased by the Buyer on the terms and conditions set forth in this Agreement shall be determined by the Buyer at the time of ordering the goods and accepting the terms and conditions of this Agreement.
2. Conclusion of the Contract
2.1 The conclusion of this Agreement shall be effected by the Buyer's acceptance of its terms and conditions.
2.2 Acceptance is filling in all mandatory fields in the order form, which can be accessed by clicking the «Shopping Cart» button on the Website, and clicking the "Place pre-order without payment" button.
2.3 Acceptance in the specified manner shall mean that the Buyer agrees and accepts the terms and conditions of this Agreement in full.
2.4 The Contract shall be deemed to have been concluded in writing if the above procedure is complied with.
2.5 The detailed procedure and possible ways of placing an order are specified on the Website in the section «PAYMENT & DELIVERY».
3. Price and payment of goods
3.1 The price of goods is specified in the «CATALOG» section of the Website in dollars per unit of goods, including VAT.
3.2 The prices specified in the «CATALOG» section of the Website may be unilaterally changed by the Seller. In this case, the price for the goods ordered and paid for by the Buyer shall not be changed.
3.3 Methods and procedure of payment for the goods are specified on the Site in the section «PAYMENT & DELIVERY».
3.4 The Buyer has the right to choose the method of payment from among those indicated on the Website.
3.5 The Parties' payments for the order shall be made in Russian rubles.
4. Receipt and delivery of goods
4.1 Receipt of the goods is possible by the following method — delivery to the address specified by the Buyer.
4.2 Delivery time and cost depend on the place specified by the Buyer as the delivery address.
4.3 Detailed information about delivery time and cost is specified in the section «PAYMENT & DELIVERY» of the Website.
4.4 Delivery terms are defined in working days and are calculated from the moment of order confirmation by a letter to the Buyer's e-mail specified when placing the order.
4.5 Title and risk of accidental loss, loss or damage of the goods shall be transferred to the Buyer from the moment of transfer of the goods to the Buyer.
4.6 The goods shall be deemed to have been handed over to the Buyer if they have been accepted by any person who was at the address specified by the Buyer as the delivery address when placing the order at the time of delivery.
4.7 If the Buyer has not accepted the goods on the date and time of delivery agreed with the Buyer, the Seller shall have the right to demand a pre-payment for a second delivery in the amount of at least $35.
5. Return of goods of proper quality
5.1 The Buyer has the right to refuse the goods at any time prior to their transfer, and after the transfer of the goods — within seven days.
5.2 The return of goods of proper quality is possible in case of preservation of their marketability (no scratches, scuffs and other signs that the goods have been used) and integrity of the packaging.
5.3 In case of return of goods of proper quality, their delivery from the Buyer to the Seller shall be at the expense of the Buyer.
5.4 When the Buyer returns the goods of proper quality, a delivery note or act of returning the goods shall be drawn up.
6. Consequences of detection of defects in the goods
6.1 The Buyer's claims regarding the quantity, assortment, completeness, tare and (or) packaging of the goods shall be accepted not later than 20 calendar days from the date of receipt of the goods by the Buyer.
6.2 The Buyer is also entitled to make claims against the Seller in respect of defects of the goods, if they are discovered within the warranty period or shelf life, and if these terms are not established, then within 1 year from the date of transfer of the goods to the Buyer.
6.3 Upon discovery of defects, the Buyer shall have the right to demand at its option:
a) free of charge elimination of the defects of the goods or reimbursement of the costs of their correction by the Buyer or a third party;
b) a commensurate reduction of the purchase price;
c) replacement with goods of similar brand (model, article) or the same goods of another brand (model, article) with a corresponding recalculation of the purchase price. However, in the case of technically complex and expensive goods, these claims of the buyer shall be satisfied in the event of significant defects;
d) refuse to fulfill the contract and demand a refund of the amount paid for the goods.
6.4 The claim for free elimination of defects shall be satisfied within 45 calendar days from the date of delivery of the defective goods to the Seller.
6.5 The claim for replacement of the goods shall be satisfied not later than one month from the date of receipt by the Seller of the Buyer's claim, formalized in accordance with the procedure provided for in this Agreement.
6.6 Monetary claims of the Buyer shall be satisfied within 10 banking days from the date of receipt by the Seller of the Buyer's claim, formalized in accordance with the procedure provided for in this Contract.
6.7 If the Buyer rejects the goods of proper quality, the Seller shall return the amount paid for the goods, except for the Seller's expenses for delivery of the returned goods from the Buyer.
6.8 As a general rule, the refund of the sum of money paid for the goods shall be made to the Buyer's bank account, from which the payment for the goods was made, unless the Parties have agreed otherwise.
7. Procedure for submission of Buyer's claims to the Seller
7.1 The Buyer's demands and/or claims to the Seller shall be sent in writing to the Seller's address specified in the section «Seller's details».
7.2 The written request and/or claim shall contain the Buyer's contact details specified when ordering the goods, as well as bank details for transferring the amount to be returned to the Buyer in case of a positive decision on his claims.
7.3 The written request and/or claim must be accompanied by copies of documents confirming the fact of payment, as well as a copy of the Customer's passport (pages with personal data and place of residence).
7.4 In case of violation of the specified conditions on the content and attachments to the Buyer's request and/or claim, the term for consideration and satisfaction of the Buyer's claims may be extended, but not more than for the period required by the Buyer to provide the Seller with missing data or documents.
7.5 The Parties may agree that the amount of money due to be returned to the Buyer shall be set off against payment for other goods of the Seller. Such agreement may be made in writing, by exchange of letters or by exchange of electronic messages to the e-mail addresses of the Seller and the Buyer.
Self-emloyed Zhuravleva Olesya Albertovna
Current account 40802810001500506384
Bank Tochka LLC
Correspondent account 30101810745374525104