Return and exchange

To return or exchange a product, email us at info@big-brooch.ru

Terms of return

If the jewelry is made from our portfolio, without defect/broken pieces
Return period: within 7 days at the buyer's expense.
Refund after receipt within 1-2 days.

If the jewelry is made from our portfolio, but with a defect/broken item
Return period: within 7 days at the company's expense.
Refund after receipt within 1-2 days, or production of new jewelry.

Terms of exchange

If the jewelry is made from our portfolio, but it is not suitable for you and you want to exchange it
Exchange period: within 7 days.
Shipping in both directions at the buyer's expense.

If the jewelry is made to individual order: changed color, shape, fixing option, size, etc., it is not possible to return and exchange
Return and exchange is impossible.
The Law of the Russian Federation of 07.02.1992 № 2300-1 (ed. of 28.07.2012) «On Protection of Consumer Rights».

If the jewelry has been in use, its marketable appearance and consumer properties have not been preserved
Return and exchange is impossible.
The Law of the Russian Federation of 07.02.1992 № 2300-1 (ed. of 28.07.2012) «On Protection of Consumer Rights».